Questions, answered.

No. Essentials and Pro have guided setup and short videos. Concierge is set up for you.

Most Essentials and Pro accounts are ready within the first week. Concierge builds take up to 3 weeks from your kickoff call.

US carriers require businesses to register before sending texts. Approval comes from the carriers, not Glow Desk.

We can try to move your number to Glow Desk, but it is not guaranteed. We walk you through it during setup.

No. Clients book from your link and receive texts and emails. The app is for you.

Clients pay a deposit when they book, through your connected Stripe. Your policy is accepted before the appointment is confirmed.

Yes. Glow Desk is built for independent beauty professionals, wherever you work.

It answers from your services, prices, and policies in a warm, brief tone, and hands anything personal to you.

Pro is the full system to run yourself. Concierge is built and managed by our team and adds an AI receptionist that answers your phone.

Yes. Essentials and Pro include a 14-day free trial. Concierge begins when you enroll.

Yes. Book a paid consultation on the Concierge page: 30 minutes for $100 or 60 minutes for $200, credited toward your build within 30 days.

Essentials and Pro are month to month, cancel anytime. Concierge has a 3-month minimum, then month to month with 30 days' notice.

You can export your contacts before your plan ends.